Social Security Administration to Improve the Clarity and Readability of Notices
With so much talk of cost cutting and budget savings, the Social Security Administration is still regularly working to improve services within its means. In the most recent “Annual Performance Plan” (found here: http://www.ssa.gov/budget/2013APP.pdf), the SSA described numerous areas identified for improvement, one of which is simple and straightforward: improving the clarity of notices. According [...]